Returns & Exchanges

At ProtoArc, we stand behind the quality of our ergonomic peripherals and offer a 30-day hassle-free return policy for all items in their original condition. If you are not completely satisfied with your purchase, we are committed to making it right through a simple refund or exchange process.

Return Process

• 1.
  Initiate Your Request

  Contact our support team at [email protected] with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Securely pack the device in its original packaging, ensuring all accessories, cables, and manuals are included to qualify for a full refund.

• 3.
  Ship the Item

  Affix the provided shipping label or use a trackable shipping service to send the package back to our designated electronics processing center.

• 4.
  Inspection and Refund

  Once our technicians verify the hardware's condition, we will process your refund or ship your exchange device within 3-5 business days.